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In order to truly achieve "for customer service, the user is responsible for customer satisfaction," the purpose, thereby increasing the amount of giant explosion products in the country's status and user visibility, the amount of products from the giant explosion-proof design begins on the introduction of the service concept, service content extends to product design, production, marketing and after-sales service of this series of segments. Ruby user-centric, the enhancement of the service work, the full implementation of the "customer satisfaction project" for each user seriously done a huge amount of 100 points! In the users establish a good corporate image, in order to win customers welcome, expand domestic and foreign markets and increase the competitiveness of enterprises.

  1. Establish and improve enterprise quality assurance system, strengthen quality management to ensure manufactured products meet national industry standards or technical conditions stipulated in the contract.
  2. focus on projects supporting equipment and products to ensure delivery by the contract requirements, the need for technical services will send professionals to participate in unpacking inspection and supervision of installation and commissioning work until the normal operation of equipment.  
  3. Guarantee to provide users with excellent pre-sales, after-sales service. Order before presentation for the user and the use of performance requirements, to provide relevant information, a good user staff.  
  4. According to the user's needs for technical training, quality tracking of key users, user access, in a timely manner according to the needs of users to improve product performance, and continuously improve product quality.
  5. giant purchases products from the date the product to enjoy one year warranty, the implementation of life-long maintenance.
  6. Municipality will within four hours, the field arrived at the scene within 24 hours, ensuring the fastest to solve the problem.
  7. implementation of the national UNPROFOR, users from different places huge amount purchased product fails, the Company will immediately contact your local dealer for service, to provide users with maximum convenience.
  8. Professional user training and online support.

Preferential conditions available
  1. Quality problems during the warranty period, if it is because of the product itself, we will provide free services.
  2. Quality problems during the warranty period, if customer reasons, our company will provide paid service preferential.
  3. Quality problems after the warranty period, our company will continue to provide preferential service.
Quality policy: Shanghai giant companies to high-quality products, satisfactory service, establish the company reputation; continue to meet the requirements of customers is our pursuit.
  Quality target volume: one hundred percent customer satisfaction.
  The amount of giant company warmly welcome new and old customers and friends at home and abroad to visit and give guidance.